FAQ

Most Frequently Asked Questions

How do I become a YourSay member?
Simply register and fill in the form provided. It takes less than 3 minutes and registration is free.
Do I need to pay anything to join?
Absolutely not.
Now that I’m a member, where can I sign up for your surveys?
You do not need to sign up for surveys or do anything else. When we receive a survey project from research companies, we will send out a survey email invitation to selected members, based on specific criteria set by the research companies.
What do I do if I need to update my personal information, e.g. email address?
To change your particulars all you need to do is to login to your Member Area at http://www. and click on.. xxx:
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General

What is YourSay?
Established in 1997, YourSay is one of the first companies in the world to help marketing and research companies worldwide gather consumer opinions via the internet.
Why do you want to pay me to hear my views?
Your input is valuable because it helps companies understand what consumers want, which in turn helps them to develop better products and services. The best way to do this is to gather feedback from consumers, like you, directly. Imagine how much they could lose if they didn’t research consumers’ opinions first.
Do you accept international members?
YourSay.com currently only accepts members from selected countries. Please go to ‘Join Now’ page to see the available countries.
Where do I send my comments, questions or suggestions if I have any?
We welcome your feedback, suggestions and questions. You can submit a ticket to us through our helpdesk
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About Surveys

How often will I receive survey?
We send out survey invitations regularly but cannot predict which member will receive invitations as each of our surveys is customized base on the research goals of the research project. However, we encourage you to keep your profile as up to date as possible so that we can send more targeted surveys to you which has higher chance of completing.
How long does an average survey take to complete?
The length of the survey varies. In general, it takes about 10-15 minutes to complete an online survey.
Will I be penalised if I do not complete a survey that I started?
Absolutely not. However, the more surveys you complete, the more incentives you will be rewarded.
Why do I get terminated after answering a few questions?
In some research projects, it can only accept responses from certain type of people – for example selection can be gender, income or age dependent. This is based on the research goals and thus not everyone is eligible in every survey.
The link in the email invitation does not work. What should I do?
If the link in the email invitation doesn’t work after you click on it, please copy and paste the link to your Internet browser and visit the survey page directly.
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Rewards

What will I get as a YourSay member?
You’ll get rewarded with cash for your opinions.
How much will I be paid for participating in surveys?
It varies between projects. It may range between $1 to as high as $100 or more, depending on the desired profile required for the project.
How do I know what is the reward I will get for participating in a particular survey?
This will be indicated in the survey email invitation that we send out. It varies between projects.
How long does it take for the rewards to be credited into my account, after a survey?
If you have completed the survey successfully, your incentive will be deposited into your account once the project is officially closed by the client, which may last 1-2 months or 4-6 months for large regional research.
How do I cash out my rewards?
Once you reach the minimum threshold, you could request for a withdrawal in your account. We would pay the incentive via Paypal.
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Managing Your Account

I’ve forgotten my password. What should I do?
Simply click on the “forgot password” link on the login form.
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Unsubscribing and Terminating Membership

If I want to terminate my membership, what should I do?
To terminate your membership, please log in to your account and unsubscribe from there.
Are there any fees involved in the termination of membership?
There are no fees involved in the termination of membership. However, all your incentive will be forfeited upon termination.
Can I unsubscribe from your mailing list?
Sure, you can unsubscribe at any time from your account.
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Privacy

How does YourSay protect my privacy?
Your privacy and the confidentiality of your information is our Number One priority. Any information you give us will be treated with the strictest confidentiality. The information gathered will be used solely for research purposes. YourSay will not sell or use it for any other purposes.
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